Contact information

Contact Information

Have a question about your Kento order or need assistance with your device? Our customer support team is here to help.

Support Hours:
Monday – Friday
Excluding major holidays

We aim to respond to all customer inquiries within 48 hours. Response times may be slightly longer during weekends, holidays, product launches, or periods of high order volume.

For questions regarding an existing order, please include your order number and the email address used at checkout so our team can assist you as quickly as possible.

Emails received outside of our regular business days will be reviewed when our team returns.

Kento Customer Support
help@thekento.com