Shipping policy

Kento Shipping Policy

Last Updated: August 20, 2026

Thank you for shopping with Kento. We work to process and deliver every order as quickly and reliably as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order is successfully placed and payment is confirmed.

Business days are Monday through Friday, excluding holidays. We typically do not process or ship orders on weekends.

During sales, holidays, product launches, or periods of unusually high order volume, processing may take slightly longer.

Shipping & Delivery

Once your order has been processed and shipped, the estimated delivery time is typically:

4–8 business days

Please note that the 4–8 business day delivery estimate begins after the 1–3 business day processing period.

Therefore, customers should generally allow approximately 5–11 business days from the date of purchase for processing and delivery.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, customs processing, incorrect shipping information, or other circumstances outside Kento's reasonable control.

Tracking Information

Once your order ships, tracking information will be sent to the email address or contact information provided at checkout.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact Kento customer support as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Kento is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer, except as otherwise required by law.

Delayed or Lost Packages

Carrier delays can occasionally occur after an order has left our facility or fulfillment partner.

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact Kento customer support. We will work with the shipping carrier or fulfillment partner to investigate the shipment and determine the appropriate next steps.

International Orders

International shipments may be subject to customs processing, import duties, taxes, or other fees depending on the destination country.

Unless otherwise stated at checkout, customers are responsible for applicable import duties, taxes, and customs charges imposed by their local authorities.

Customs processing may also cause delivery times to exceed our standard estimates.

Questions About Your Order

For questions regarding shipping, tracking, or delivery, please contact Kento customer support through the contact information provided on our website and include your order number so we can assist you as quickly as possible.