Refund policy
We want you to be confident in your Kento purchase. Please review our return policy carefully before placing your order.
30-Day Return Period
We accept eligible returns requested within 30 days of delivery.
To qualify for a return, the product must be returned in substantially the same condition in which it was received and must include the original device, accessories, cables, manuals, packaging, and any other items originally included with the order.
Products showing excessive wear, physical damage, modification, misuse, missing components, or other conditions not resulting from normal inspection may be refused or subject to an additional deduction where permitted by law.
15% Restocking Fee
Approved discretionary returns are subject to a 15% restocking fee, which will be deducted from the refund.
The restocking fee does not apply where prohibited by applicable law or where the return results from an item arriving defective, damaged, or materially different from what was ordered and Kento determines that Kento is responsible.
Original shipping charges, expedited shipping charges, duties, taxes, and other non-refundable charges are not refundable except where required by law.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your Kento arrives damaged, defective, or you receive the wrong item, contact us as soon as reasonably possible with your order number and photographs or video showing the issue.
If we confirm that the product arrived defective, damaged, or incorrect, we may provide, as appropriate and subject to applicable law, a replacement, repair, or refund at no additional cost to you.
Return Authorization
Returns must be authorized before being shipped back.
To request a return, contact us through our customer support page and provide:
- Your order number
- Name and email associated with the order
- Reason for the return
- Photos or video when relevant
If your return is approved, we will provide return instructions and the applicable return address.
Products returned without prior authorization may not be accepted.
Return Shipping
For discretionary returns, including change-of-mind returns, the customer is responsible for return shipping costs unless otherwise required by law.
We strongly recommend using a trackable shipping service. Kento is not responsible for return shipments that are lost or damaged before reaching our designated return facility.
If the return is due to a verified Kento error, defective product, incorrect item, or item damaged upon arrival, Kento will cover reasonable return shipping where applicable.
Refunds
After your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method, less any applicable restocking fee or permitted deductions.
Processing times vary by financial institution, and it may take additional business days for the refund to appear on your account after we issue it.
Non-Returnable Items
We reserve the right to refuse returns involving:
- Products returned outside the applicable return period
- Products damaged through misuse, abuse, accidents, or unauthorized modification
- Products with missing major components or accessories
- Products not purchased directly from Kento or an authorized Kento sales channel
